Privacy policy

This Privacy Policy explains how Tiravie (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit our website, place an order, or contact us (the “Services”).

1) Information we collect

Depending on how you use our Services, we may collect:

Contact & delivery details: name, phone number, email address, delivery address, and order notes

Order details: items purchased, order history, and preferences

Payment confirmation: payment status/confirmation provided by our payment partners (we do not store full card details)

Usage data: IP address, device/browser information, pages viewed, and interactions (via cookies, pixels, and similar technologies)

2) How we use your information

We use your information to:

Process orders, arrange delivery, and provide customer support

Communicate with you about your order and any requests

Improve our website, products, and customer experience

Prevent fraud and protect our business

Run analytics and measure marketing performance

Send marketing messages where permitted (you can opt out at any time)

3) Sharing your information

We do not sell your personal information.
We may share limited information with trusted service providers only when necessary to operate our Services, such as:

Store platform/hosting providers (e.g., Shopify)

Payment providers (to process transactions)

Delivery and logistics partners (to deliver your order)

Communication tools (email/WhatsApp) for customer support

Analytics/advertising partners (e.g., pixels) to measure and improve campaigns

These providers process your information only to perform services on our behalf and as required by law or contract.

4) Cookies and tracking

We use cookies and similar technologies to keep the site working, remember preferences, analyze performance, and measure advertising. You can manage cookies through your browser settings. Blocking cookies may affect some features of the site.

5) Data security and retention

We use reasonable safeguards to protect your data and keep it only as long as needed for order fulfillment, support, and legal requirements.

6) Your choices

You may request access, correction, or deletion of your information where applicable, and you may unsubscribe from marketing communications at any time.

7) Contact us

For privacy questions or requests, contact:
Email: Tiravieae@gmail.com

WhatsApp: +971 58 125 3400